Terms and Conditions

These Terms and Conditions apply to the KeeperIQ website, client portal and goalkeeper analysis service (the "Service"). KeeperIQ is operated by THENISKICO (ABN 88 778 418 407), based in New South Wales, Australia ("KeeperIQ", "we", "us").

By creating an account, requesting a consultation, buying a package or sending us footage, you agree to these terms. If you are accepting them for a club, academy or another person, you confirm you are allowed to do so.

We analyse goalkeeper match footage that you provide and deliver a report through the client portal. A report can include match statistics, timestamped key moments, video clips, match graphics, written coaching feedback and a downloadable PDF.

Turnaround is confirmed when you book and depends on the footage and the package you choose. If you send more matches at once than your monthly allowance, we will confirm a turnaround for that batch. Pitch positions shown on match graphics are estimates.

Reports are professional coaching feedback based on the footage available. They are not a guarantee of performance, selection or results, and they do not replace the advice of your coach, club or a medical professional.

You must be 18 or over to create an account or buy a package. Goalkeepers under 18 may only use the Service through an account held by a parent or legal guardian, or by their club or academy, who is responsible for the account and gives the consents in these terms on the player's behalf.

Keep your login details secure. You are responsible for activity on your account.

You keep ownership of your footage. By sending footage you confirm that you have the right to share it with us, including any permission needed from the club, the competition or whoever filmed the match, and the consent of the goalkeeper (or their parent or guardian if they are under 18).

Match footage usually shows other players, officials and spectators, some of whom may be under 18. We use footage only to deliver and support your Service, keep it private, and never publish it or use it in marketing.

You give us permission to copy, store and process your footage and reports to provide the Service and to improve our analysis methods. Any use to improve our methods stays internal and is never published. You can ask us to exclude your footage from that use at any time by emailing us.

We may decline footage that is too poor to analyse. If we do, we will tell you before using a credit, or return the credit.

You may use your reports and clips for your own development or for coaching within your club or academy. Please do not resell them or publish them as your own product.

Coaches can add their own notes to a report and its clips. Those notes are your content and you are responsible for them. They are kept separate from our analysis, are visible only to your account and to KeeperIQ, and are included in the PDF when you download it. We only read them to support your account.

Our website, portal, report designs, graphics, methods and branding are owned by KeeperIQ and may not be copied without our written permission.

Prices are shown in Australian dollars and include GST where GST applies. Payments are processed securely by Stripe. We never see or store your full card details.

Packages give you analysis credits. One credit covers the analysis of one match. On monthly plans, unused credits roll over for as long as your plan is active and do not expire.

Credits from one-off packs (Single Match Report, Development Package and Season Performance Package) must be used within 12 months of purchase. Credits not used within 12 months expire.

Subscriptions renew automatically each billing period until you cancel. You can cancel at any time by emailing us. Your plan then stops renewing, and you keep access to all your reports.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If we fail to deliver the Service with due care and skill, or within a reasonable time, you are entitled to have it fixed or redone, or to a refund for the affected part. For a major failure you can cancel and receive a refund for the unused part.

Change of mind: if you contact us within 7 days of a purchase, we will refund any credits you have not used.

Cancelling a plan: when you cancel a monthly plan, we refund every match credit left in your account at the per-match price you paid for it (the plan price divided by the number of matches it includes). Refunds go back to the original payment method, usually within 5 to 10 working days.

To ask for a refund or raise a problem with a report, email admin@keeperiq.com.au with your order details. We aim to respond within two working days.

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect: your name, email address and contact details; player details you add (such as name, age group, club and playing information); match footage; consultation requests and messages; payment records (card payments are handled by Stripe); and website and portal usage information, including analytics and session recordings that help us improve the site.

Why we collect it: to provide and support the Service, manage your account and payments, reply to enquiries, send service emails (such as "your report is ready"), improve our website and analysis methods, and meet our legal obligations.

Who we share it with: only service providers who help us run KeeperIQ, such as our website and portal hosting platform, Stripe for payments, email delivery providers, and cloud storage and data-processing providers. Some of these providers store or process information overseas, including in the United States. We require them to protect it and use it only to provide their services to us. We never sell your personal information.

Marketing: we only send marketing emails if you have agreed to receive them, and every marketing email has an unsubscribe link.

How long we keep it: footage and reports are kept while your account is open so you can access them. Payment and tax records are kept for as long as the law requires (usually five years).

Access, correction and deletion: you can ask to see or correct the personal information we hold about you, or ask us to delete your account, footage and reports, by emailing admin@keeperiq.com.au. We will action deletion requests within 30 days, except for records we are legally required to keep.

Complaints: if you have a privacy concern, email us first and we will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

Many of the goalkeepers we work with are under 18. We only accept footage and player details for a minor from a parent, guardian, club or academy who consents on their behalf. We never publish images, footage or reports of a minor, including in marketing, without the written consent of their parent or guardian.

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

Subject to that, and to the extent the law allows, our liability for any claim about the Service is limited to supplying the Service again or refunding what you paid for the affected part. We are not responsible for decisions made by players, coaches, clubs or selectors based on a report, or for injuries that happen while training or playing.

We may update these terms from time to time. The latest version is always on this page, and we will let account holders know about significant changes. Changes do not affect packages already paid for.

These terms are governed by the laws of New South Wales, Australia, and the courts of New South Wales have jurisdiction.

THENISKICO (ABN 88 778 418 407), trading as KeeperIQ. Email: admin@keeperiq.com.au.